With a tough economy putting pressures on margins and technology empowered customers demanding best in class service, companies are struggling to maintain profitability. Business Process Outsourcing (BPO) is a strategic step for companies looking to improve service levels, reduce costs, streamline processes, improve process efficiencies, and gain access to best-in-class processes without investing in requisite technology and skills.
Today, customers want to partner with BPO vendors who can add value to their business and provide competitive differentiation.
TSL in Business Process Outsourcing
Our clients gain insights, business growth, and measurable business impact through pre-built process based solutions, industry focused platform BPO solutions, and integrated IT BPO services. Our expertise lies in:
✓Pre-built Process Asset Based Solutions – With a focus on process improvements and business outcomes we have developed over 25 productized solutions based on process assets through a dedicated solution development organization.
✓Industry Focused & Platform Based Solutions - Leveraging processes in Cloud, Mobility, and Alliances we provide integrated IT and BPO SLAs and innovative pricing/commercial models for our key clients.
✓Driving Predictable Business Outcomes - Leveraging technology, tools, and analytics we help customers transform operations onsite before shifting to vendor. Our industry specialists along with the inhouse consulting group enable this transformation.
✓Delivering Insights & Measurable Business Impact through Business value meter – Our one stop shop tracks and reports the value delivered to customer through process re-engineering.
✓Standardized Processes across Expanding Global Locations – We deliver 24X7 operations through one standardized global process and provide support to our clients.