Once a company has acquired a new system, it is of course, important that it is properly maintained, so that it provides on-going and increasing benefit to that company. TSL helps you not only maintain your systems, we also help you in upgrading and re-utilizing your existing resources in a cost-effective way as your infrastructure gets obsolete.
TSL allows you to establish a cost effective and productive business operation by working with experienced staff with a proven “best practice” approach to working with your needs and your people.
Our trained System Integration Team will take your IT management load off your shoulders for you to concentrate on your core business.
AMC - Annual Maintenance Contract
We can offer your company a support and service contract to keep your business' computer systems and network at peak performance. The service contract includes regular scheduled maintenance for all systems and equipment at an agreed service level and cost.
We offer phone and on-site support of desktop and server operating systems as well as support for a wide range of hardware. We aim to provide you with the highest possible level of customer service. When you call us we assign you with an experienced technician who can provide you with an 'end-to-end' resolution to your problem. Your technician will assess your situation, before recommending a course of action. If it is necessary to buy new parts or software than the technician will install these and ensure that you have a working system.
Rest assured that Clear Intentions keeps track of your support history so that we can maintain the continuity of care that you expect and trust.
Off-site / remote systems management
For fast, efficient more cost-effective support, Clear Intentions can instigate a protocol to manage your company's IT systems remotely. Problems can be fixed quickly with minimum impact on your business and without waiting for a technician. Many tasks can be performed remotely including:
✓Daily back-up of mission critical data
✓Performing security checks
✓Maintenance of user accounts and permissions
✓Network operations and monitoring
✓Server performance monitoring
Telephone support on-demand
When small problems come up that can be solved over the telephone, we have technicians available to talk you through the solution. Telephone support is charged out on 15 minute increments making it a cheap, fast and efficient way to solve small problems.
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